Front of House Manager

Working as a Front of House Manager, you will oversee all front-of-house operations and team members. You will have the opportunity to train and provide continuous coaching for all ThaiPop staff. Additionally, as a member of the management team, you will ensure good public relations and customer service and customer experience.

Minimum Requirements: Five years equivalent restaurant management experience.

Core Job Responsibilities:

●      Train and coach front-of-house staff when new staff start and when staff require additional training or coaching

●      Create and maintain a work schedule for all FOH staff. In addition, maintain staff time off requests within the When I Work scheduling app.

●      Assign staff to specific tasks, work duties, server sections

●      Order inventory and maintain organized inventory storage areas

●      Create periodic cleaning schedules and protocols

●      Point of sales management (Cash drawer counting, end of shift tip-outs, etc.)

●      Manage conflicts with respectful and professionalism

●      Greet customers and create a welcoming environment

●      Update ThaiPop documents as needed (i.e. staff training docs etc.)

●      Be in direct communication with ThaiPop Management/staff if any changes to procedures are made.

●      Lead periodic staff meetings and trainings.

●      Control and keep Labor cost at or below 28% of sales

●      Assign cleaning and prep tasks accordingly

●      Present self professionally and always dress professionally

●      Other Duties as assigned by Managers

Managing Staff:

i.          Manage and train all FOH staff as needed

ii.          Conflict resolution (Solves conflicts in a respectful and neutral manner and conducts necessary disciplinary actions)

iii.         Provide timely and appropriate training (Trains all new staff and current staff on new menu items and protocols)

iv.         Provide timely employee feedback and periodic reviews (Reviews will be completed once a year between January-March)

V.          Create schedule for FOH staff to provide sufficient staffing at all times

Vi.         Maintain a positive and professional approach with coworkers and customers.

Vii.          Assign staff to be sent home when needed according to customer flow

Knowledge and Certification Skill and Abilities:

●      Minimum 5 years of equivalent restaurant management experience

●      English Language Proficiency

●      Proficient in Microsoft Word and Excel

●      Preferred, but not required: Working Knowledge and experience with TOAST, OPEN TABLE, WHEN I WORK, GOOGLE Platforms, MAC, Adobe Art Platforms

●      Must be available to work evenings and weekends as needed

Prefered Skills, Abilities and experiences:

●      Spanish Language proficiency

●      Serving and bartending work experience

●      Professional conflict management training (Certification)

●      Experience working with Thai or SE Asian cuisine/cocktails

●      Serve Safe Manager license 

Prefered Skills, Abilities and experiences Continued:

●     Bachelor’s degree in hospitality or related field

●      Proficient Computer skills (Google/Gmail/Google Docs, MAC)

●      Current involvement in community organizational work/public service

Physical Demands

○      Must be able to walk and/or stand for long periods throughout the day

○      Must have a good sense of balance, and be able to bend and kneel

○      Must be able to reach and twist occasionally

○      Must be able to push, pull and grasp objects occasionally

○      Must have the ability to independently lift 25+ pounds occasionally

○      Must be able to perform repetitive hand and wrist motions

○      Must have good hand-eye coordination

 Working Environment

There may be some off-site venues for catering and events (i.e food events, Thursdays Downtown, etc.). May have loud music or noise and warm and cold conditions. Must be willing to work a flexible schedule including all shifts, weekends and some holidays.

 Disclaimer and conditions of employment:

The above statement and descriptions are intended to describe the general nature and level of work being performed by people assigned to this job title.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel and assigned to this position.

If you feel you are qualified for this position,
Please attach application and resume and send to: ThaiPopMN@gmail.com